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Find answers to common questions or contact our support team

Frequently Asked Questions

How do I add my M3U playlist?

Open Kemex Player → Tap "Add Playlist" → Enter your M3U/M3U8 URL or upload a file → Tap "Load Playlist". Your channels will appear within seconds.

What playlist formats are supported?

Kemex Player supports M3U, M3U8, and XSPF playlist formats. Both local files and remote URLs work perfectly.

Why is my stream buffering?

Buffering usually happens due to slow internet or server issues. Try: 1) Switching to a lower quality stream, 2) Checking your internet speed, 3) Restarting your router, 4) Contacting your content provider.

Can I cast to my smart TV?

Yes! Kemex Player supports Chromecast, DLNA, and AirPlay. Tap the cast icon during playback and select your device.

How do I add channels to favorites?

Long-press any channel in the list → Tap "Add to Favorites". Access favorites from the main menu sidebar.

Does Kemex Player support EPG?

Yes! Go to Settings → EPG Settings → Add your EPG XML URL. The program guide will update automatically.

Which devices are supported?

Kemex Player works on: Android phones/tablets (5.0+), iOS devices (12.0+), Android TV, Fire TV, and Apple TV.

Is an internet connection required?

Yes, Kemex Player requires internet to stream live content. Local files can be played offline.

Do I need to create an account?

No! Kemex Player works without registration. All playlists are stored locally on your device for privacy.

How do I remove ads?

Upgrade to Kemex Player Premium (one-time purchase) to remove all ads and unlock advanced features like multi-screen and parental controls.

Still Need Help?

Our support team is available 24/7 to assist you with any issues or questions

Contact Support Team