How Can We Help?
Find answers to common questions or contact our support team
Email Support
support@kemex.app
Response within 24 hours
Telegram
@kemexsupport
Instant chat support
+1 234 567 890
Quick replies
Frequently Asked Questions
How do I add my M3U playlist?
▼
Open Kemex Player → Tap "Add Playlist" → Enter your M3U/M3U8 URL or upload a file → Tap "Load Playlist". Your channels will appear within seconds.
What playlist formats are supported?
▼
Kemex Player supports M3U, M3U8, and XSPF playlist formats. Both local files and remote URLs work perfectly.
Why is my stream buffering?
▼
Buffering usually happens due to slow internet or server issues. Try: 1) Switching to a lower quality stream, 2) Checking your internet speed, 3) Restarting your router, 4) Contacting your content provider.
Can I cast to my smart TV?
▼
Yes! Kemex Player supports Chromecast, DLNA, and AirPlay. Tap the cast icon during playback and select your device.
How do I add channels to favorites?
▼
Long-press any channel in the list → Tap "Add to Favorites". Access favorites from the main menu sidebar.
Does Kemex Player support EPG?
▼
Yes! Go to Settings → EPG Settings → Add your EPG XML URL. The program guide will update automatically.
Which devices are supported?
▼
Kemex Player works on: Android phones/tablets (5.0+), iOS devices (12.0+), Android TV, Fire TV, and Apple TV.
Is an internet connection required?
▼
Yes, Kemex Player requires internet to stream live content. Local files can be played offline.
Do I need to create an account?
▼
No! Kemex Player works without registration. All playlists are stored locally on your device for privacy.
How do I remove ads?
▼
Upgrade to Kemex Player Premium (one-time purchase) to remove all ads and unlock advanced features like multi-screen and parental controls.
Still Need Help?
Our support team is available 24/7 to assist you with any issues or questions
Contact Support Team